Frequently asked questions about payment and membership

Which payment methods do you accept?

How is pricing determined?

In per-minute locations, how does power level pricing work?

In per-kWh locations, how does pricing work?

How do I pay for charging and for the Pass+ subscription fee?

What happens if my Electrify America mobile app wallet runs out of money?

How do I switch from one membership type to another?

How do I delete my account?

Why is EV charging priced on a per-kWh basis in some states and on a per-minute basis in others?

How do I find out if EV charging at my favorite charging location is priced on a per-kWh basis or per-minute basis?

How do I find out in which states Electrify America offers EV charging on a per-kWh basis or on a per-minute basis?

How is the new pricing structure better than your old pricing structure?

Does this new pricing change my Premium Offer plan?

What happened to the Hyundai Select and Kia Select plans?

If I am a Hyundai Select or Kia Select driver, do I need to enroll in Pass+ to save on charging?

When does the new pricing plan change?

Does this affect Canada pricing?

If I am an existing Pass+ member, do I need to do anything to get the new pricing plan?