Question 1

Which payment methods do you accept?

Accepted Answer

Electrify America accepts Visa and MasterCard credit cards and debit cards, as well as American Express.

Question 2

How is pricing determined?

Accepted Answer

Depending on your location, you pay to charge either by the kWh or by the minute. In per-minute locations, the maximum amount of power your vehicle can accept (which your vehicle communicates to the charger at the beginning of your charging session) determines your power level and price.

Question 3

In per-minute locations, how does power level pricing work?

Accepted Answer

When you plug in to charge, your vehicle tells the charger the maximum power it can accept. Based on that communication, your vehicle will be assigned to the corresponding power level offered by the charger.
Your charging speed may fluctuate due to factors like weather, age of your battery, and how full your battery is (your state of charge). The per-minute price stays the same for the entire session, regardless of how the charging speed may vary.

Question 4

In per-kWh locations, how does pricing work?

Accepted Answer

Where feasible, Electrify America has transitioned to kWh-based pricing. In these locations, you pay for the energy your vehicle receives, regardless of temperature, your battery’s capacity, or other variable factors.

Question 5

How do I pay for charging and for the Pass+ subscription fee?

Accepted Answer

When you sign up for Electrify America Pass or Pass+ in the mobile app, follow the prompts to add your credit card to your account.
When you sign up for Electrify America Pass or Pass+ membership and add your credit card to your account, you will select an amount to automatically pre-load to your Electrify America wallet balance.
The first wallet auto-fill occurs the first time you charge your vehicle at an Electrify America charging station after signing up. Every time your balance falls to or below the minimum wallet threshold of $5, the wallet will be loaded again with the amount you selected.
The cost for charging, idling, and any applicable taxes will be deducted from your wallet balance at the end of your charging session.
If you’re a Pass+ member, your monthly subscription fee will be charged to your credit or debit card when you sign up, and deducted from your wallet balance monthly thereafter.

Question 6

What happens if my Electrify America mobile app wallet runs out of money?

Accepted Answer

If your payment method is declined during a charging session, please update your payment method on your account to allow Electrify America to auto-fill your wallet so that vehicle charging can continue.
If the payment method is not updated, charging will stop when your wallet balance reaches $0.

Question 7

How do I switch from one membership type to another?

Accepted Answer

In the app, go to “Plan details” and follow the prompts to upgrade to Pass+ or to change plan types.
Please note that a request to change from Pass+ to Pass membership will go into effect on the first day of the next billing cycle, which coincides with the monthly anniversary of your sign-up date.

Question 8

How do I delete my account?

Accepted Answer

Cancel your membership anytime in the app by navigating to your profile and selecting Delete Account.

Question 9

Why is EV charging priced on a per-kWh basis in some states and on a per-minute basis in others?

Accepted Answer

Pricing on a per-minute basis means pricing based on

how long the charger was delivering energy to the EV. Pricing on a per-kWh basis means pricing based on

how much energy the charger delivered to the EV. We believe pricing on a per-kWh basis offers a fair and consistent charging experience to EV drivers. We are working with regulators to follow the various processes that are required for us to provide EV charging on a per-kWh basis. This is an ongoing process and we look forward to further developments that may allow us to provide EV charging on a per-kWh basis throughout the rest of the states.

Question 10

How do I find out if EV charging at my favorite charging location is priced on a per-kWh basis or per-minute basis?

Accepted Answer

Our pricing varies state by state. The Electrify America website shows each state’s prices based on the charger location, and you can check out any of our stations in the Electrify America app to see pricing as well! To view pricing in the app, select the station from the map and scroll to the bottom of the page to view pricing for all chargers.

Question 11

How do I find out in which states Electrify America offers EV charging on a per-kWh basis or on a per-minute basis?

Accepted Answer

See above.

Question 12

How is the new pricing structure better than your old pricing structure?

Accepted Answer

Electrify America is excited to introduce pricing for EV charging on a per-kilowatt-hour basis in many states throughout the US. This means drivers will now pay for

how much energy is delivered from the charger to their EV instead of

how long the charger delivered energy to their EV during their charging session.
Where we do provide EV charging on a per-minute basis, we have simplified our pricing. High-power chargers will have only two power levels instead of three. The power level of your session is determined by the rate of charge your EV communicates to the charger. The price you will pay per-minute is displayed on the charger after the session begins.
Consider enrolling in our Pass+ plan, which saves you up to 25% on charging!

Question 13

Does this new pricing change my Premium Offer plan?

Accepted Answer

Premium Offer plans that include complimentary charging aren’t affected by these changes. Once your plan expires or you exceed your plan benefits for a session, the remainder of your charging will automatically be billed at our Pass plan pricing. You can choose to enroll in Pass+ for additional savings.

Question 14

What happened to the Hyundai Select and Kia Select plans?

Accepted Answer

We introduced the Hyundai Select and Kia Select plans to give these drivers more competitive pricing. Our new pricing gives Hyundai and Kia drivers access to the same great pricing all other compatible EVs have on our network, which is even more competitive than the Hyundai Select and Kia Select plans.

Question 15

If I am a Hyundai Select or Kia Select driver, do I need to enroll in Pass+ to save on charging?

Accepted Answer

If you are a Hyundai Select or Kia Select driver, that plan will automatically be removed from your account on 09/16/2020. At that point you can continue to charge at the new pricing using the Pass plan, or any other plan on your account. If you want to save on every minute or kWh of charging (depending on where you’re charging your EV), can enroll in our Pass+ plan.

Question 16

When does the new pricing plan change?

Accepted Answer

September 16, 2020

Question 17

Does this affect Canada pricing?

Accepted Answer

Not at this time.

Question 18

If I am an existing Pass+ member, do I need to do anything to get the new pricing plan?

Accepted Answer

No, your plan will automatically be updated with the new pricing.

Pricing and Plans for EV Charging

Pricing for DC fast charging varies by location

Guest and Pass Members

Pass+ Members

We’re opening new stations all the time!

Ways to pay

Guests

Pass or Pass+ Members

Get Premium Offers in the app

Frequently asked questions about payment and membership