Frequently asked questions about payment and membership
- Electrify America accepts the following payment methods:
- Visa, MasterCard, American Express, and Discover credit cards
- Visa and MasterCard debit cards
- Apple, Google, and Samsung Pay
Pricing for DC fast charging is determined by charger location, your plan, and the amount of energy delivered. For more details, including power levels and idle fees, check the charger screen or the Electrify America app.
Real-time pricing is available in the app or displayed on the charger before you begin charging. Pricing for DC fast charging is determined by charger location, your plan, and the amount of energy delivered. For more details, including power levels and idle fees, check the charger screen or the Electrify America app.
First, sign up for Electrify America’s Pass or Pass+ membership in the mobile app. Then, follow the prompts to add your credit card to your account and select an amount to automatically pre-load to your Electrify America wallet balance.
The first wallet auto-fill occurs the first time you charge your vehicle at an Electrify America charging station after signing up. Every time your balance falls to or below the minimum wallet threshold of $5, the wallet will be loaded again with the amount you selected.
The cost for charging, idling, and any applicable taxes will be deducted from your wallet balance at the end of your charging session.
If you’re a Pass+ member, your monthly subscription fee will be charged to your credit or debit card when you sign up, and deducted from your wallet balance monthly thereafter.
To change membership plans, visit “Plan details'' in the Electrify America app. Please note that a change from Pass+ to Pass, will not be reflected until the next billing cycle. Because of this, your Electrify America Pass+ plan will remain active until the end of the current billing cycle.
First, access your digital membership pass in your mobile wallet*. Then tap your phone against the contactless reader on the charger.
*NFC may need to be enabled in your phone’s settings.
If your payment method is declined during a charging session, please update your payment method on your account to allow Electrify America to auto-fill your wallet so that vehicle charging can continue.
If the payment method is not updated, charging will stop when your wallet balance reaches $0.
In the app, go to “Plan details” and follow the prompts to upgrade to Pass+ or to change plan types.
Please note that a request to change from Pass+ to Pass membership will go into effect on the first day of the next billing cycle, which coincides with the monthly anniversary of your sign-up date.
Cancel your membership anytime in the app by navigating to your profile and selecting “Delete Account.”
Real-time pricing is available in the app or displayed on the charger before you begin charging. Pricing for DC fast charging is determined by the charger location, your plan, and the amount of energy delivered.
Real-time pricing is available in the app or displayed on the charger before you begin charging. Pricing for DC fast charging is determined by the charger location, your plan, and the amount of energy delivered.
Premium Offer plans that include complimentary charging aren’t affected by these changes. Once your plan expires or you exceed your plan benefits for a session, the remainder of your charging will automatically be billed at our Pass plan pricing. You can choose to enroll in Pass+ for additional savings.
For more information on Canada Charging, please visit Electrify Canada or for Canadian Pricing, please visit Electrify Canada Pricing & Plans .