Effective Date: January 1, 2019
We collect personal information you voluntarily provide; for example, when you visit our websites, submit a proposal, use our app, charge your vehicle at one our charging stations, or contact us. Personal information we collect includes contact information (such as your first and last name, address, e-mail address, and phone number); payment information; professional information (such as your company name, title, and any other information you directly provide to us in connection with submitting a proposal on our website); and information about your vehicle, such as vehicle ID number (“VIN”).
When you use our Services, we also may collect various non-personal information (i.e. information which is not used to identify you), including, but not limited to, the date and time you access our website, the website from which you linked to our website, IP address, your operating system and browser type, information about the type of device you use to access our mobile app, information about your charging session such as time, charging state, and location (if you allow location to be enabled), as well as make and model of your car. Such information is used for a variety of purposes such as operating and improving our Services, analyzing demographic and statistical research about Service usage, and monitoring the Services for compliance with our terms of service and the law, as well as for other purposes, as described in this Policy.
This non-personal information may be collected through various technologies, including but not limited to cookies and web beacons.
We may use both personal and non-personal information that we collect from you for our business purposes. For example, we may use your information in the following ways:
- To evaluate proposals submitted to our website;
- To provide you with more relevant advertising and consumer education content;
- To respond to your messages and requests;
- To operate, maintain, and improve our Services, including to maintain security;
- For our statistical, research, recordkeeping, and reporting purposes;
- To personalize and improve your experience when you use our Services;
- For any other purpose identified at the point of collection.
When you provide permission through our app, we use location information to locate the charging station closest to you and provide the ability to begin charging once you are within a specified proximity to the charger. With your permission, we may also use location information to provide relevant ads and offers to you.
We may share data in an aggregate or anonymized form that does not identify you. We do not share personal information with unaffiliated third parties other than as follows:
- With government entities including in connection with evaluating proposals, or as needed to provide our Services and where required by law;
- With our affiliates and service providers;
- Pursuant to a subpoena, court order, or other legal process;
- To investigate, respond to, or resolve problems or inquiries (including law enforcement requests) or to protect, enforce, or defend our rights, assets, and/or interests;
- As part of an acquisition or merger with another company, a partial or total sale of assets, or another corporate change, including at bankruptcy;
- To prevent or respond to a violation of any law, regulation, or our terms of service; or
- With your consent or as otherwise disclosed at the time of collection.
Third Party Websites and Apps
Marketing & Interest-Based Advertising Choices
You may choose how we contact you for marketing-related communications. You may request not to receive marketing from Electrify America by sending an email to [email protected] or by using the “Unsubscribe” link in any marketing email you receive from us. We may still contact you for non-promotional purposes, such as to provide receipts or send you messages related to your account with us. We have third-party advertising partners that may collect information about your visits to our websites, digital properties and other non-affiliated websites and/or apps in order to provide advertisements to you on our properties and across other websites and apps. Some of those ads may be interest-based, meaning that they are intended to be relevant to you based on the information these ad networks collect about your visits to our websites and digital properties and other non-affiliated web sites or apps over time.
To find out more about interest-based advertising and/or to opt out of the use of your information for this purpose, you may visit www.aboutads.info/choices.
Please note that if you use a different Internet browser or disable cookies on your browser, you may need to renew your opt-out choices.
Electrify America does not knowingly collect personal information from visitors to our online services under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information.
Updating this Policy
We may change this Policy from time to time. We will post changes in this notice, or as otherwise required by law. We suggest that you periodically revisit this notice to stay informed of any changes.
Your California Privacy Rights
Electrify America shares personal information between our affiliates and marketing agents for marketing purposes. We do not share your personal information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of personal information Electrify America shared with third parties for the third parties' direct marketing purposes during the previous calendar year, if any. To make your request, send an email to [email protected]. Written requests may be sent to Electrify America, 3800 Hamlin Road, Auburn Hills, MI 48326. We will respond to these requests within 30 days. Requests that come to Electrify America by other means may result in a delayed response.
If you have questions regarding our privacy notice or information practices, please contact us at [email protected].