1. Guests (without an Electrify America account) pay by credit card. Every Electrify America charger is equipped with a credit card reader, to make charging easily available and accessible to all EV drivers.
First, plug the connector into the vehicle. Then, the screen on the charger will guide you through next steps for presenting payment. Follow all steps on the touch screen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it – fully - into the reader.
A temporary authorization of $50 will be applied to all credit or debit cards, which will be released after final billing takes place. The duration of this hold is determined by your card provider’s policy.
2. Electrify America Pass or Pass+ members have two ways to start a charge by smartphone:
By installing the Electrify America app and adding a valid payment method to your account, you can enable your ability to use your smartphone’s NFC Pass and swipe-to-start capabilities to easily start a charge at Electrify America chargers.
3. Using your smartphone’s NFC Pass to start a charge.
First, plug the connector into the vehicle. The screen on the charger will guide you through next steps for presenting payment, after you have plugged in. Follow all steps on the charger screen before tapping or holding your phone near the reader.
Using “Swipe to start” to start a charge. Ensure that the smartphone’s location services are enabled, the Electrify America app is installed on your phone, and you are logged into your account.
Open the app and from the map (or your Favorites), select the charging station where you are located (you must be near the charger).
Select the charger you plugged into (match the Charger ID # at the top of the charger’s screen) and swipe to start a charging session.
Start a charging session with Swipe to start.
Find an Electrify America charging station near you using our charger locator map. You can also download the Electrify America app to locate an available station, track stations coming soon, and get notifications whey they're available.
Our DC fast chargers are capable of delivering up to 50kW, 150kW, or 350kW. Higher power levels offer faster charging for capable vehicles. The blue and green labels on each charger indicate the maximum available kW by connector type.
All electric vehicles are different, so check your car’s manufacturer to learn about the charging capabilities of your EV. If your car is not compatible with the maximum charging level at your charger, that’s okay. Our chargers will automatically give you the highest power level that your vehicle can handle.
Tip: A DC-compatible EV can be charged at any available Electrify America station.
We use blue and green color labels to help drivers easily determine the correct type of connector and corresponding power level for their electric vehicle. At Electrify America chargers, green power level labels refer to CCS connectors, while blue power labels indicate CHAdeMO. For example, a green label reading “up to 350kW” means that the charger offers up to 350kW for a CCS-compatible EV. If your car is not compatible with the maximum charge indicated, the charger will automatically give you the highest level that it can handle.
Tip: If you need support at the station, contact our Customer Assistance team. We are available 24 hours a day / 7 days a week by dialing the toll-free number, 1-833-632-2778.
Though there are two connectors at each Electrify America charger, only one can be used at a time. Having two connectors ensures that it’s easy for you to plug in—no matter where your car’s charging port is located. If either connector is in use, look for the next nearest charger. Most charging stations have at least four chargers to increase availability.
Drivers who do not unplug and move their vehicle ten minutes after their charging session is complete will be charged a $0.40 per-minute idle fee. This fee encourages drivers to move their car promptly so that others can use the charger. You can be notified when your charging session is complete by text message 2 or see it on the charger screen.
2 Messaging and data rates may apply.
If you provide your mobile phone number at the start of a session, we will send you a text message receipt. 3 The total cost will also be displayed on the charging station screen at the end of your session. You can also use the Electrify America app to check on your charge history. Simply select ‘Charge history' under your user settings. You can adjust dates to find a specific transaction and share it by email.
3 Messaging and data rates may apply.
If you provide your mobile phone number at the start of your session, you can get text message updates to see:
If you have the Electrify America app on your mobile phone you can also check the status of your charging session directly from the app. Download the Electrify America app:
Tip: You will only receive text messages from Electrify America on the mobile phone number related to each individual active charging session.
The charger screen may also display data that is updated each minute, including:
Tip: EVs typically accept reduced charging levels as a battery charges, often slowing at around 80%. This means that the charging speed may slow down toward the end of your session.
When the charge is complete and the vehicle unplugged, your receipt will be sent as a text if you provided your phone number at the beginning of the session. This is in addition to your receipt shown on the charger screen.
State of charge, or SOC, indicates how “full” your EV’s battery is. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. If available, the SOC will be updated as your car charges, though some EVs are not capable of sending our chargers this information.
Our chargers will also display the time it takes to reach 80% SOC, if your car transmits that information. EVs slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. The SOC that this occurs at is often referred to as “bulk charge.” Vehicles will continue charging to 100% at this slower rate to preserve your battery life.
To end the charging session, just press the “Stop” button at the bottom right of the charger screen.
You can also stop a charging session through the Electrify America app, simply hit the button on your mobile device to stop the charging session!
Tip: If you do not want to start a charging session, but have already plugged in, you might need to press “Cancel” on the charger screen to release the connector from your vehicle.
Tip: Depending on your vehicle model, you may also need to unlock your car to remove the connector.
The screen may ask you to unplug the connector from your vehicle and start a new session by plugging it in again. You will need to resubmit payment to begin a new session. If it’s still not working, please move to a nearby charger at that location if one is available. The Electrify America Customer Assistance team is also here to help 24 hours a day, 7 days a week. Dial the toll-free number at 1-833-632-2778.
Yes. You’ll notice that no matter which power level you charge your electric vehicle, the speed of charge slows down toward the end of your session. Similar to when you’re charging your cell phone, this is done to preserve the battery life. Many cars start slowing down their charging speed when they have reached about 80% full, but check with your car manufacturer to find out when bulk charge occurs for your car.
Electrify America accepts Visa and MasterCard credit cards and debit cards, as well as American Express.
Depending on your location, you pay to charge either by the kWh or by the minute. In per-minute locations, the maximum amount of power your vehicle can accept (which your vehicle communicates to the charger at the beginning of your charging session) determines your power level and price.
When you plug in to charge, your vehicle tells the charger the maximum power it can accept. Based on that communication, your vehicle will be assigned to the corresponding power level offered by the charger.
Your charging speed may fluctuate due to factors like weather, age of your battery, and how full your battery is (your state of charge). The per-minute price stays the same for the entire session, regardless of how the charging speed may vary.
Where feasible, Electrify America has transitioned to kWh-based pricing. In these locations, you pay for the energy your vehicle receives, regardless of temperature, your battery’s capacity, or other variable factors.
When you sign up for Electrify America Pass or Pass+ in the mobile app, follow the prompts to add your credit card to your account.
When you sign up for Electrify America Pass or Pass+ membership and add your credit card to your account, you will select an amount to automatically pre-load to your Electrify America wallet balance.
The first wallet auto-fill occurs the first time you charge your vehicle at an Electrify America charging station after signing up. Every time your balance falls to or below the minimum wallet threshold of $5, the wallet will be loaded again with the amount you selected.
The cost for charging, idling, and any applicable taxes will be deducted from your wallet balance at the end of your charging session.
If you’re a Pass+ member, your monthly subscription fee will be charged to your credit or debit card when you sign up, and deducted from your wallet balance monthly thereafter.
If your payment method is declined during a charging session, please update your payment method on your account to allow Electrify America to auto-fill your wallet so that vehicle charging can continue.
If the payment method is not updated, charging will stop when your wallet balance reaches $0.
In the app, go to “Plan details” and follow the prompts to upgrade to Pass+ or to change plan types.
Please note that a request to change from Pass+ to Pass membership will go into effect on the first day of the next billing cycle, which coincides with the monthly anniversary of your sign-up date.
Cancel your membership anytime in the app by navigating to your profile and selecting “Delete Account.”
Pricing on a per-minute basis means pricing based on how long the charger was delivering energy to the EV. Pricing on a per-kWh basis means pricing based on how much energy the charger delivered to the EV. We believe pricing on a per-kWh basis offers a fair and consistent charging experience to EV drivers. We are working with regulators to follow the various processes that are required for us to provide EV charging on a per-kWh basis. This is an ongoing process and we look forward to further developments that may allow us to provide EV charging on a per-kWh basis throughout the rest of the states.
Our pricing varies state by state. The Electrify America website shows each state’s prices based on the charger location, and you can check out any of our stations in the Electrify America app to see pricing as well! To view pricing in the app, select the station from the map and scroll to the bottom of the page to view pricing for all chargers.
Electrify America is excited to introduce pricing for EV charging on a per-kilowatt-hour basis in many states throughout the US. This means drivers will now pay for how much energy is delivered from the charger to their EV instead of how long the charger delivered energy to their EV during their charging session.
Where we do provide EV charging on a per-minute basis, we have simplified our pricing. High-power chargers will have only two power levels instead of three. The power level of your session is determined by the rate of charge your EV communicates to the charger. The price you will pay per-minute is displayed on the charger after the session begins.
Consider enrolling in our Pass+ plan, which saves you up to 25% on charging!
Premium Offer plans that include complimentary charging aren’t affected by these changes. Once your plan expires or you exceed your plan benefits for a session, the remainder of your charging will automatically be billed at our Pass plan pricing. You can choose to enroll in Pass+ for additional savings.
We introduced the Hyundai Select and Kia Select plans to give these drivers more competitive pricing. Our new pricing gives Hyundai and Kia drivers access to the same great pricing all other compatible EVs have on our network, which is even more competitive than the Hyundai Select and Kia Select plans.
If you are a Hyundai Select or Kia Select driver, that plan will automatically be removed from your account on 09/16/2020. At that point you can continue to charge at the new pricing using the Pass plan, or any other plan on your account. If you want to save on every minute or kWh of charging (depending on where you’re charging your EV), can enroll in our Pass+ plan.
September 16, 2020
Not at this time.
No, your plan will automatically be updated with the new pricing.