Frequently asked questions about payment and membership
Electrify America accepts Visa and MasterCard credit cards and debit cards, as well as American Express.
Depending on your location, you pay to charge either by the kWh or by the minute. In per-minute locations, the maximum amount of power your vehicle can accept (which your vehicle communicates to the charger at the beginning of your charging session) determines your power level and price.
When you plug in to charge, your vehicle tells the charger the maximum power it can accept. Based on that communication, your vehicle will be assigned to the corresponding power level offered by the charger
Your charging speed may fluctuate due to factors like weather, age of your battery, and how full your battery is (your state of charge). The per-minute price stays the same for the entire session, regardless of how the charging speed may vary.
Where feasible, Electrify America has transitioned to kWh-based pricing. In these locations, you pay for the energy your vehicle receives, regardless of temperature, your battery’s capacity, or other variable factors.
When you sign up for Electrify America Pass or Pass+ in the mobile app, follow the prompts to add your credit card to your account.
When you sign up for Electrify America Pass or Pass+ membership and add your credit card to your account, you will select an amount to automatically pre-load to your Electrify America wallet balance.
The first wallet auto-fill occurs the first time you charge your vehicle at an Electrify America charging station after signing up. Every time your balance falls to or below the minimum wallet threshold of $5, the wallet will be loaded again with the amount you selected.
The cost for charging, idling, and any applicable taxes will be deducted from your wallet balance at the end of your charging session.
If you’re a Pass+ member, your monthly subscription fee will be charged to your credit or debit card when you sign up, and deducted from your wallet balance monthly thereafter.
If your payment method is declined during a charging session, please update your payment method on your account to allow Electrify America to auto-fill your wallet so that vehicle charging can continue.
If the payment method is not updated, charging will stop when your wallet balance reaches $0.
In the app, go to “Plan details” and follow the prompts to upgrade to Pass+ or to change plan types.
Please note that a request to change from Pass+ to Pass membership will go into effect on the first day of the next billing cycle, which coincides with the monthly anniversary of your sign-up date.
Cancel your membership anytime in the app by navigating to your profile and selecting “Delete Account.”
Pricing on a per-minute basis means pricing based on how long the charger was delivering energy to the EV. Pricing on a per-kWh basis means pricing based on how much energy the charger delivered to the EV. We believe pricing on a per-kWh basis offers a fair and consistent charging experience to EV drivers. We are working with regulators to follow the various processes that are required for us to provide EV charging on a per-kWh basis. This is an ongoing process and we look forward to further developments that may allow us to provide EV charging on a per-kWh basis throughout the rest of the states.
Our pricing varies state by state. The Electrify America website shows each state’s prices based on the charger location, and you can check out any of our stations in the Electrify America app to see pricing as well! To view pricing in the app, select the station from the map and scroll to the bottom of the page to view pricing for all chargers.
Electrify America is excited to introduce pricing for EV charging on a per-kilowatt-hour basis in many states throughout the US. This means drivers will now pay for how much energy is delivered from the charger to their EV instead of how long the charger delivered energy to their EV during their charging session.
Where we do provide EV charging on a per-minute basis, we have simplified our pricing. High-power chargers will have only two power levels instead of three. The power level of your session is determined by the rate of charge your EV communicates to the charger. The price you will pay per-minute is displayed on the charger after the session begins.
Consider enrolling in our Pass+ plan, which saves you up to 25% on charging!
Premium Offer plans that include complimentary charging aren’t affected by these changes. Once your plan expires or you exceed your plan benefits for a session, the remainder of your charging will automatically be billed at our Pass plan pricing. You can choose to enroll in Pass+ for additional savings.
We introduced the Hyundai Select and Kia Select plans to give these drivers more competitive pricing. Our new pricing gives Hyundai and Kia drivers access to the same great pricing all other compatible EVs have on our network, which is even more competitive than the Hyundai Select and Kia Select plans.
If you are a Hyundai Select or Kia Select driver, that plan will automatically be removed from your account on 09/16/2020. At that point you can continue to charge at the new pricing using the Pass plan, or any other plan on your account. If you want to save on every minute or kWh of charging (depending on where you’re charging your EV), can enroll in our Pass+ plan.
September 16, 2020
Not at this time.
No, your plan will automatically be updated with the new pricing.