FAQs

How do I find an Electrify America charger?

You can find an Electrify America charging station near you by searching the online map here. We make it easy to charge—our locations include multiple DC fast chargers and Level 2 stations. In the future, you’ll also be able to find a charger through our Electrify America app—coming soon.

How do I start a DC fast charging session at an Electrify America charger?

  1. PLUG. Choose a compatible DC fast connector and plug it into your vehicle’s charge port.

  2. PAY. Insert or swipe your credit or debit card to authorize your charging session, following the display screen instructions. A temporary authorization of $50 will be applied to all credit cards, which will be released after final billing takes place by your card provider.

  3. CHARGE. If you provide your cell phone number when prompted on the charger screen, we’ll give you text1 notifications to update you on the status of your charge.

  4. GO. Once your vehicle is charged, you can unplug and continue on your way.

    1Messaging and data rates may apply.

 

What do the Electrify America DC charger power levels listed on the station mean?

Our DC fast chargers are capable of delivering up to 50kW, 150kW, or 350kW. Higher power levels offer faster charging for capable vehicles. The blue and green labels on each charger indicate the maximum available kW by connector type.

All electric vehicles are different, so check your car’s manufacturer to learn about the charging capabilities of your EV. If your car is not compatible with the maximum charging level at your charger, that’s okay. Our chargers will automatically give you the highest power level that your vehicle can handle.

Tip: A DC-compatible EV can be charged at any available Electrify America station.

What do the labels on the Electrify America chargers indicate?

We use blue and green color labels to help drivers easily determine the correct type of connector and corresponding power level for their electric vehicle. At Electrify America chargers, green power level labels refer to CCS connectors, while blue power labels indicate CHAdeMO. For example, a green label reading “up to 350kW” means that the charger offers up to 350kW for a CCS-compatible EV. If your car is not compatible with the maximum charge indicated, the charger will automatically give you the highest level that it can handle.

Image of CHAdeMO connector label and power level        Image of CSS connector label and power level

Tip: If you need support at the station, contact our Customer Assistance team. We are available 24 hours a day / 7 days a week by dialing the toll-free number, 1-833-632-2778.

If one connector on a charger is already plugged into a vehicle, can I use the other one?

Though there are two connectors at each Electrify America charger, only one can be used at a time. Having two connectors ensures that it’s easy for you to plug in—no matter where your car’s charging port is located. If either connector is in use, look for the next nearest charger. Most charging stations have at least four chargers to increase availability.

Which payment methods are accepted?

All Electrify America chargers accept Visa and MasterCard credit cards and debit cards.

How do I create an account with Electrify America?

Currently, you can charge at any Electrify America charger and pay by credit or debit card. In the future, you will have the option to create an account with Electrify America and download our app (coming soon) to locate an available charger and start and monitor your charging session. Sign up for updates.

What is an idle fee?

Drivers who do not unplug and move their vehicle ten minutes after their charging session is complete will be charged a $0.40 per-minute idle fee. This fee encourages drivers to move their car promptly so that others can use the charger. You can be notified when your charging session is complete by text message2 or see it on the charger screen.

2Messaging and data rates may apply.

How do I get a receipt?

If you provide your mobile phone number at the start of a session, we will send you a text message receipt.3 The total cost will also be displayed on the charging station screen at the end of your session.

3Messaging and data rates may apply.

How can I track the progress of my charging session?

If you provide your mobile phone number at the start of your session, you can get text message updates to see:

  • When charging has started
  • When charging has slowed
  • When charging has stopped
  • Your final receipt

In the future, you’ll be able to track your session through the Electrify America app—coming soon.

Tip: You will only receive text messages from Electrify America on the mobile phone number related to each individual active charging session.

Screenshot of text message receipt example

The charger screen may also display data that is updated each minute, including:

  • Current power level, measured in kW
  • Total time spent charging
  • Current session cost
  • Energy delivered to the vehicle: measured in kWh and cumulative over the session
  • Initial and current vehicle state of charge (SOC), and time to 80% SOC3
    3Not all electric vehicles provide this information back to our chargers.

Tip: EVs typically accept reduced charging levels as a battery charges, often slowing at around 80%. This means that the charging speed may slow down toward the end of your session.

When the charge is complete and the vehicle unplugged, your receipt will be sent as a text if you provided your phone number at the beginning of the session. This is in addition to your receipt shown on the charger screen.

What does "state of charge" mean?

State of charge, or SOC, , indicates how “full” your EV’s battery is. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. If available, the SOC will be updated as your car charges, though some EVs are not capable of sending our chargers this information.

Our chargers will also display the time it takes to reach 80% SOC, if your car transmits that information. EVs slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. The SOC that this occurs at is often referred to as “bulk charge.” Vehicles will continue charging to 100% at this slower rate to preserve your battery life.

In-session charging screen from Charger HMI

How do I stop the charging session?

To end the charging session, just press the “Stop” button at the bottom right of the charger screen.

Tip: If you do not want to start a charging session, but have already plugged in, you might need to press “Cancel” on the charger screen to release the connector from your vehicle.

Tip: Depending on your vehicle model, you may also need to unlock your car to remove the connector.

What should I do if I get a charging error?

The screen may ask you to unplug the connector from your vehicle and start a new session by plugging it in again. You will need to resubmit payment to begin a new session. If it’s still not working, please move to a nearby charger at that location if one is available. The Electrify America Customer Assistance team is also here to help 24 hours a day, 7 days a week. Dial the toll-free number at 1-833-632-2778.

I’ve noticed that charging slows down toward the end of my session. Is that normal?

Yes. You’ll notice that no matter which power level you charge your electric vehicle, the speed of charge slows down toward the end of your session. Similar to when you’re charging your cell phone, this is done to preserve the battery life. Many cars start slowing down their charging speed when they have reached about 80% full, but check with your car manufacturer to find out when bulk charge occurs for your car.