FAQs

How do I find an Electrify America charger?

To locate an Electrify America charger near you, search the online map here. For your convenience, Electrify America charging stations locations include multiple direct current (DC) fast chargers and Level 2 stations.

How do I start a DC fast charging session at an Electrify America charger?

  1. PLUG
    Always plug in your vehicle FIRST before taking any other actions with the dispenser.
    You may notice that our cables are heavier than you are accustomed to. This is because of our advanced liquid-cooled cable technology. Only one cable can be used per charger at a time, but we’ve equipped each charger with multiple cables to accommodate different charging ports on various vehicles.

  2. PAY
    The screen on the charger will guide you through next steps for presenting payment AFTER you plug in the charger to your vehicle. Follow all steps on the touch screen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it into the reader. Please ensure you fully insert the chip into the reader.
    All of our chargers are equipped with credit card readers. In the future, additional payment options will be available. A temporary authorization of $50 will be applied to all credit cards, which will be released after final billing takes place by your card provider.

  3. CHARGE
    All of our chargers are equipped with credit card readers. In the future, additional payment options will be available. A temporary authorization of $50 will be applied to all credit cards, which will be released after final billing takes place by your card provider.
    The rate of the charge for each session will depend on a number of factors including, but not limited to, the dispenser you select, your vehicle specifications, weather conditions, and your current state of charge. The combination of these conditions will dictate the rate of charge that your vehicle requests from the charging station.

  4. GO
    The screen on the charger will indicate when charging is complete. When the session ends, you will receive a 10-minute grace period to leave the EV charging spot before idle fees start to accrue. When you return to unplug your vehicle prior to departing, please note that our liquid-cooled cables may require more effort to unplug than you are accustomed to. If you entered a mobile number at the beginning of your session, a receipt will be sent to your phone via text message after you unplug.
    If you are unable to initiate a session at a particular charger or have any additional questions, please contact us at 1-833-632-2778 for assistance.

What do the Electrify America DC charger power levels listed on the station represent?

Electrify America DC fast chargers are capable of delivering up to 50 kW, 150 kW, or up to 350 kW, with higher kW outputs correlating to faster charging sessions. The blue and green labels on each charger indicate the maximum available kW.

Tip: A DC-compatible EV can be charged at any available Electrify America charger.

What do the labels on the Electrify America chargers indicate?

We use blue and green color labels to help drivers easily determine the correct type of connector and corresponding power level for their vehicle. At Electrify America chargers, green power level labels refer to CCS connectors, while blue power labels indicate CHAdeMO. For example, a green label reading “up to 350kW” means that the charger offers up to 350kW for a CCS-compatible EV, but the vehicle will determine the actual session charging rate.

Image of CHAdeMO connector label and power level        Image of CSS connector label and power level

Tip: If you need support while accessing a charge for your EV, contact the Electrify America Customer Assistance team. We are available 7 am – 11 pm EST by dialing the toll free number, 1-833-632-2778.

Close up of CCS-CHAdeMo connectors and labels

How do I know which connector works with my vehicle?

Look for the labels on every Electrify America charger, which clearly indicate CCS (green) and CHAdeMO (blue) connectors by color. If either connector is in use on a given charger, please look for the next available charger.

Which charger should I select to charge my vehicle? Does the charger’s power level affect its compatibility with my car?

Labels on each Electrify America DC fast charger display the maximum available kW power level for each connector. Each EV should determine the appropriate power level of the session. Keep in mind the green and blue color labels indicates the maximum power for CCS connectors and CHAdeMO connectors, respectively.

Image of CHAdeMO connector label and power level        Image of CSS connector label and power level

If one connector on a charger is already plugged into a vehicle, can I use the other one?

Only one connector can be used per Electrify America DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.

What payment methods are accepted?

All Electrify America chargers accept Visa and MasterCard credit cards, as well as Visa and MasterCard debit cards.

How do I create an account with Electrify America?

Currently, drivers can charge at any Electrify America charger and pay by credit or debit card. In the future, drivers will have the option to create an account with Electrify America and download our convenient app (coming soon), to easily locate an available charge and start and monitor a charging session. Sign up for updates.

What are idle fees?

Idle fees are a per-minute cost incurred for remaining at the charger after session is complete. Idle fees begin after the 10-minute grace period following a completed charging session. Be sure to unplug and move your vehicle promptly after charging, to prevent idle fees from accruing, and to allow the next driver to begin charging. If you provide a mobile number for in-session notifications, you will receive a text message2 when your charging session is complete, allowing you time to promptly return and move your vehicle.

2Messaging and data rates may apply.

How do I get a receipt?

By providing a mobile phone number at the start of your charging session, you will receive text messages about the status of your vehicle’s charging and a receipt when the session is finished3. Total session costs are also displayed on the charger at the conclusion of a charging session.

The Electrify America app, featuring the charging session information and charge history reporting is coming soon! Sign up here to stay updated.

Phone number entry screen from Charger HMI

3Messaging and data rates may apply.

How can I track the progress of my charging session?

1) At the beginning of the charging session:

If you provide your mobile phone number on the charger screen when prompted you will receive text messages on the status of your charging session. These notifications provide updates when:

  • Charging has started
  • Charging has slowed
  • Charging has stopped
  • Final receipt
    Tip: You will only receive text messages from Electrify America on the mobile phone number related to each individual active charging session.

Screenshot of text message receipt example

2) During the Charging Session

The charger screen may display charging session data, updated each minute, including:

  • Current power level, measured in kW
  • Total time spent charging
  • Current session cost
  • Energy delivered to the vehicle: measured in kWh and cumulative over the session
  • Initial and current vehicle state of charge (SOC), and time to 80% SOC
    Tip: Not all EVs provide this information back to the station for reporting purposes.
    Tip: EVs typically accept reduced charging levels as a battery charges, often at around 80%  (SOC)

3) End of the charging session

When the charge is completed and the vehicle unplugged, your receipt will be sent as a text, and show on the charging station screen.

The Electrify America app with charging session information and charge history reporting is coming soon! Sign up here to stay updated.

 

What does "state of charge" mean?

State of charge, or SOC, indicates how “full” your vehicle’s battery is at a given time. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. As the SOC increases, this is also displayed on the charger screen, if available, so you can easily track your vehicle’s charging progress.

If provided by the vehicle, our chargers will also display the time to reach 80% SOC. Electric vehicles slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. From an 80% SOC, vehicles will continue charging to 100%, though at a slower rate designed to preserve battery longevity.

In-session charging screen from Charger HMI

What is the significance of 80% state of charge (SOC)?

Electric vehicles slow their charging rates as the battery approaches a full charge, often at around 80% SOC. Vehicles continue charging to 100%, though at a slower rate to preserve battery longevity.

How do I stop the charging session?

To end the charging session, just press the “Stop” button at the bottom right of the charger screen

Tip: If you do not want to start a charging session, but have already plugged in, it might be necessary to press ‘Cancel’ on the charger screen to release the connector from your vehicle.

Tip: Depending on the vehicle, you may also need to unlock your vehicle to remove the connector.

What should I do if I get a charging error?

If prompted on the charger screen, please unplug the connector from your vehicle and start as new session by plugging in again. You will need to resubmit payment to begin a new session. If charging is still not successful, please move to a nearby charger at that location if it is available. Or contact the Electrify America Customer Assistance team, available 7 am – 11 pm EST by dialing the toll free number 1-833-632-2778.